All of our Products come with an identification tag and a disposable seal. WE DO NOT ACCEPT RETURNS ONCE THE DISPOSABLE SEAL HAS BEEN REMOVED, BROKEN OR DAMAGED IN ANY WAY. PLEASE TRY YOUR ITEM ON BEFORE REMOVING THE TAG AND SEAL.If for any reason you are not happy with your Don Subtle product (the “Product”), the original retail purchaser of the Product may return all Products, in their original condition (unused, unworn, unwashed and in the same condition in which it was received by you), with the original receipt and packaging (including all disposable tags still attached and intact), within 14 days of the date of receipt by the original retail purchaser, and Don Subtle will exchange it or provide a full refund of your purchase price (including sales tax), less the original shipping and handling costs. Please note that this Return Policy applies only to Products you purchase directly from Don Subtle.
All returns must be pre-authorized by obtaining a return merchandise authorization number before shipping your Product. No returns of any type will be accepted without a return merchandise authorization number. To authorize a return, please email us at [email protected] (put 'Return' in the subject line).
You are responsible for all shipping and handling charges on returned items unless the Product was shipped to you in error by Don Subtle. Your return can be sent to us by UPS, using the label emailed to you. Please visit www.ups.com to find the UPS drop-off location nearest to you. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
Once we receive the Product at our warehouse, we will confirm that the Product complies with the terms and conditions of this Return Policy and inform you by email if the return is accepted.
Refunds are processed within approximately 5-10 business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.